Thank you for shopping with us, If you are not entirely satisfied with your purchase, we are here to help.
You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us at your own cost and risk within 7 (seven) days of receipt in an unworn/unused condition with its original packaging for a full refund or exchange.
This returns policy applies to all products from City Solar Mall except batteries.
When returning products to us for refund or exchange, you must pay for the appropriate delivery costs. Full orders returned from customers who have paid for delivery will receive a full refund including delivery charges.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within certain number of days, depending on your card issuer’s policies.
Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form (if available) and give the reason for return and any new requirements.
We advises that returns are sent via recorded delivery, as we will not accept liability for lost returns. You have a legal obligation to take reasonable care of the products while they are in your possession.
If you fail to comply with this obligation, we may have a legal right to claim compensation from you. Should you have any queries regarding a return then please don’t hesitate to contact us
You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return items to us, contact us